It happened again today. And perhaps it wouldn’t have been so bad if this had been the first, second, even third instance. But it’s not. We’re well into double-digits now. And each time my disgust is amplified and the sting worsens.
Our family had experienced poor customer service at a nearby business recently . . . actually, a series of episodes of poor customer service. To tell the entire tale required a lengthy email; and on behalf of my husband and me, since he was at work and I was at home, I wrote it. It took me slightly more than an hour to compose the correspondence—a letter that was well-worded, compelling, and still courteous despite our frustration. I sent it last Monday to the General Manager of the corporation.
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