Miles Still to Go

Gold Can Stay

It happened again today.  And perhaps it wouldn’t have been so bad if this had been the first, second, even third instance.  But it’s not.  We’re well into double-digits now.  And each time my disgust is amplified and the sting worsens.

Our family had experienced poor customer service at a nearby business recently . . . actually, a series of episodes of poor customer service.  To tell the entire tale required a lengthy email; and on behalf of my husband and me, since he was at work and I was at home, I wrote it.  It took me slightly more than an hour to compose the correspondence—a letter that was well-worded, compelling, and still courteous despite our frustration.  I sent it last Monday to the General Manager of the corporation.

male femaleThere was no response or even an acknowledgment on Tuesday or Wednesday; so on Wednesday afternoon I followed up with…

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